Terms & Conditions

1. Company Information

These Terms are issued by Health In Box OOD, trading as Chill&Bite ("Chill&Bite", "we", "us", "our"), UIC 206247237, VAT BG206247237, registered at ул. Пъстър свят 9, 1000 Sofia, Bulgaria.

Email: info@chillandbite.com — Phone: +359 888 887 698.

2. Scope of Services

Chill&Bite provides on-site workplace food, beverage and commerce services in Bulgaria, including:

• Smart Micro Markets — self-checkout retail spaces inside offices and industrial sites.
• Micro Kitchen services — hot and chilled meal programs delivered on-site.
• Smart Coffee Solutions — coffee equipment, service and consumables.
• DOOH Media Network — digital out-of-home screens inside our locations.
• Corporate Catering & Events — planned F&B for offices, events and hospitality.

The scope, service levels, pricing and duration of any commercial engagement are set out in a separate written agreement between Chill&Bite and the client organisation.

3. Website Usage

By accessing this website, you agree to use it only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use of the site. You must not attempt to gain unauthorised access to the site, its servers, or any connected system.

Content on this website is provided for general information about our services. Nothing on this site constitutes a binding offer.

4. Mobile App Usage

Where we make a mobile application available, your use of it is subject to these Terms and to any additional terms presented in the app or by the app store from which you download it.

• You are responsible for keeping your device, credentials and app up to date.
• You must not decompile, reverse-engineer or attempt to extract source code from the app.
• The app may request camera or location permissions to enable specific features; you can deny or revoke these permissions in your device settings.
• We may release updates that add, change or remove features; continued use after an update constitutes acceptance of the changes.

5. Smart Micro Markets

Smart Micro Markets are unattended self-service retail spaces installed on the premises of a client organisation. Use of a Smart Micro Market is subject to any on-site rules established by the host organisation and to the payment terms of the payment provider.

• Products are scanned and paid for at the on-site payment terminal or through the mobile app.
• Leaving the market with unpaid products is not permitted and may be treated as theft under applicable law.
• Camera surveillance may be present for loss-prevention and safety, in line with the site's privacy notice.
• Product availability, pricing and assortment may vary by location and may change without prior notice.

6. Orders

An order is formed when you complete checkout at a Smart Micro Market terminal, in the mobile app, or through a written catering order confirmed by Chill&Bite. We reserve the right to refuse or cancel an order in cases of suspected fraud, unavailable stock, pricing errors, or breach of these Terms.

For catering and event orders, additional terms — including lead times, minimum orders, cancellation windows and dietary handling — are set out in the individual quotation.

7. Payments

Payments in Smart Micro Markets and in the mobile app are processed by regulated third-party payment providers. Chill&Bite does not store full payment card numbers.

• Prices are shown in the local currency, including VAT where applicable.
• Receipts are issued electronically. A VAT invoice can be requested at info@chillandbite.com.
• Refunds are handled case-by-case, in line with Bulgarian consumer law and the payment provider's rules.
• In case of a payment dispute, contact us first so we can attempt to resolve the issue directly.

8. User Responsibilities

• Provide accurate information when you submit an assessment request or open a support ticket.
• Do not submit spam, malicious content, automated scraping traffic, or content that violates any law or third-party right.
• Do not attempt to probe, scan or bypass security measures of the site, app or in-market systems.
• Comply with the host organisation's site rules when using an on-site Chill&Bite service.

9. Intellectual Property

All content, trademarks, logos, product names, designs, source code and other materials on the site, the mobile app and in-market systems are the property of Health In Box OOD or its licensors, and are protected by Bulgarian and EU intellectual property law.

You may not copy, modify, distribute, sell, or create derivative works from any part of them without our prior written consent, except as expressly permitted by law.

10. Availability

We aim to keep the website, mobile app and in-market services available at all times, but we do not guarantee uninterrupted or error-free operation. Planned maintenance, third-party outages, connectivity issues, or events beyond our reasonable control may temporarily affect availability.

11. Limitation of Liability

The website, mobile app and AI Advisor are provided on an "as is" and "as available" basis. To the maximum extent permitted by Bulgarian law:

• We are not liable for indirect, incidental, consequential or punitive damages arising from your use of the site, app or services.
• Our aggregate liability for any claim relating to the website, mobile app or AI Advisor is limited to EUR 100 or the amount you paid us (if any) for the specific service that gave rise to the claim, whichever is greater.
• Commercial services provided under a separate written contract are governed by the liability terms of that contract, not by this clause.
• Nothing in these Terms excludes or limits liability that cannot be excluded under Bulgarian law (including for personal injury caused by our negligence or for fraud).

12. Third-Party Services

Our services rely on third-party providers, including cloud hosting, payment processors, transactional email, an AI language model gateway, analytics (when consented), and app store platforms. Your use of those services is also subject to their own terms and privacy notices.

We are not responsible for the availability, content, or practices of any third-party website or service linked from ours.

13. Governing Law

These Terms are governed by the laws of the Republic of Bulgaria, without regard to its conflict-of-law rules. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Sofia, Bulgaria.

Where you are a consumer, this clause does not deprive you of any protection granted to you by mandatory provisions of the law of your country of habitual residence.

14. Contact

For questions about these Terms, contact us at info@chillandbite.com or +359 888 887 698. Our registered address is ул. Пъстър свят 9, 1000 Sofia, Bulgaria.