Self-service is now part of the modern hotel experience. More than half of hospitality businesses already offer self-service options.
Adyen Hospitality Report 2025Chill&Bite builds and operates a self-service Micro Market inside your hotel — selected food, drinks and useful essentials, available 24/7 where hotel access allows.
You provide a suitable space. We take care of stocking, the assortment, the technology and the daily operation.
Self-service is now part of the modern hotel experience. More than half of hospitality businesses already offer self-service options.
Adyen Hospitality Report 2025Hotel lobby markets already operate at scale across European hospitality — unattended hotel F&B in more than 100 hotels across 16 countries.
Selecta Hospitality / Lobby Market — supplier data, 2025Grab-and-go and self-checkout formats keep expanding in hotels, driven by guest convenience and operational efficiency.
CoStar Hospitality, 2025These figures indicate a market trend. They are not a forecast of results for any particular hotel.
A late check-in, an early departure, a ski day that ends after the kitchen closes — in those moments the hotel usually has nothing to offer and the guest walks out.
Water, soft drinks, coffee and energy drinks outside restaurant hours, where the hotel allows access.
Savoury and sweet options for hunger between meals.
Sandwiches, salads and dishes ready to eat.
The small items people forget when travelling.
Basic hygiene and comfort products for the room.
A Micro Market is a modern alternative to a staffed hotel shop, operating without the need for a permanent cashier or retail attendant.
From 24/7 grab-and-go markets to automated lobby stores, self-service retail has become part of the guest experience in international hospitality.
That model is now arriving at hotels in Bulgaria.
Chill&Bite adapts the Micro Market concept to your specific location, guest flow and hotel profile.
Sources: Hyatt, Hilton and public European hotel-market references.
A transparent process in which the hotel stays focused on guests and Chill&Bite takes on the operation.
A suitable area in the lobby, near reception or in a shared space.
A site visit, guest flow, seasonality and the available space.
Format, equipment and assortment matched to your hotel profile.
Restocking, assortment, maintenance and quality control.
Self-service and self-checkout, available 24/7 where the hotel allows access.
Terms apply as individually agreed between the parties.
Scope, equipment and the operating model are confirmed after a visit to the specific location.
The Micro Market works when reception is busy, the kitchen is closed and staff are needed elsewhere.
Guests can shop at any hour where the hotel allows access to the market.
A new revenue line in space that generates nothing today.
The Micro Market operates without the need for a permanent cashier or retail attendant.
Self-service that guests already know from city and airport formats.
The product mix adapts to the season and your guest profile.
Chill&Bite is responsible for restocking, rotation and upkeep.
Consumption data supports the Chill&Bite team when planning the assortment.
Real situations from the daily life of a mountain hotel.
A guest checks in at 23:40 and can still have dinner.
A quick drink and a snack straight off the slope.
Coffee and something to eat before breakfast service opens.
Something to eat without leaving the hotel.
The small items that are always missing when travelling.
A drink or a meal when the kitchen is closed.
A mix selected for your hotel profile and the season.
Water, soft drinks, coffee and refreshments.
Savoury and sweet products for a quick bite.
Sandwiches, salads and dishes ready to eat.
Protein and lighter options for active guests.
Basic personal care products.
Practical small items for travelling guests.
The exact products are finalised after the location and guest profile have been assessed.
Every Micro Market is built around the specific location, guest flow, seasonality, available space and the configuration required.
After a free site assessment, Chill&Bite proposes a suitable commercial model and terms for that specific location.
No commitment required.
Fill in the basics about your hotel. We will review the details and come back to you about the right format and the next steps.
A dedicated self-service food and drink space for guests, with cashless payment and no need for a permanent cashier or on-site attendant.
Chill&Bite does. We build it, stock it and service it; the hotel provides the space.
Where the hotel allows access, guests can shop at any hour — including late arrivals and early departures.
A Micro Market operates without the need for a permanent cashier or on-site attendant. Under the standard managed-service model, reception does not run the space.
Yes. Chill&Bite is based in Sofia and also serves hotel locations in other parts of Bulgaria.
Micro Markets for offices and business buildings →About Chill&Bite — who we are and what we operate →